Terms and conditions

TERMS AND CONDITIONS

1. BUYER ACCOUNT

1.1. To make a purchase from the www.gopeshop.com online store, the Buyer may shop as a guest (without registering) or create a user account. If you do not receive a registration email, please check your Spam folder. If the registration email is found there, mark it as “Not Spam” and continue the registration process.

1.2. To delete a customer account, please contact us at eshop@gopestetika.lt and the account will be deleted.

1.3. During registration, the Buyer provides an email address which will subsequently be used to sign in to the account, process orders and invoices, and communicate with the Buyer regarding orders. If an incorrect email address or an email address belonging to another person is provided, the registered account may be deleted without prior notice.

1.4. During registration, the Buyer creates a password to access the account. gopeshop.com accepts no responsibility for losses resulting from the Buyer's failure to keep the account secure or from disclosure of the password to other persons.

1.5. When purchasing without registration, the Buyer must provide the necessary contact details and email address when completing the order.

2. PRODUCT ORDERING AND PAYMENT

2.1. After completing the shopping cart and providing the required information, the Buyer will receive order confirmation by email. The Buyer will also receive information regarding the dispatch of the order, including a tracking number where tracking is provided by the selected carrier.

2.2. The Buyer may pay for the goods using the payment methods available in the online store at the time of purchase.

2.3. Where advance payment is required, processing of the order begins after confirmation of payment has been received.

2.4. Goods that are in stock are normally dispatched within 1–3 business days. If dispatch is expected to take longer due to a product being temporarily unavailable, the Buyer will be informed by email.

2.5. Product prices are indicated in euros (EUR) and include VAT where applicable.

3. PRODUCT DELIVERY

3.1. Orders are delivered using the delivery methods and carriers available for the Buyer's destination.

For deliveries within Lithuania, the available delivery methods and applicable prices are displayed during the ordering process.

International delivery costs may vary depending on the destination country, parcel weight and dimensions, order size, product characteristics and the selected carrier.

Where a standard international delivery price is available, it may be displayed during checkout. However, for certain destinations, unusually large or heavy orders, or other shipments requiring special delivery arrangements, an individual delivery price may apply.

If the delivery price calculated or displayed by the online store cannot be applied to a particular order, the Buyer will be informed of the actual delivery cost before the order is dispatched.

If an additional delivery charge is required, the order will be dispatched only after the applicable delivery cost has been agreed with and paid by the Buyer.

3.2. The Buyer is responsible for providing the correct recipient name, complete delivery address, postal code and contact telephone number.

3.3. The Buyer undertakes to accept or collect the ordered goods within the delivery or collection period specified by the carrier.

gopeshop.com is not responsible for delivery problems resulting from incorrect or incomplete information provided by the Buyer.

4. PRODUCT RETURNS

4.1. The main characteristics of each product are provided in the relevant product description.

4.2. A Buyer who is a consumer has the right, without giving any reason, to withdraw from a distance contract within 14 days, except in cases where applicable law provides an exception to the right of withdrawal.

The right of withdrawal may not apply, among other cases, to unsealed goods which are not suitable for return for health protection or hygiene reasons, goods liable to deteriorate or expire rapidly, and other goods to which statutory exceptions to the right of withdrawal apply.

Payments received from the Buyer, including the cost of standard delivery where required by applicable law, will be refunded within the legally prescribed period. The Seller may withhold reimbursement until the goods have been received back or the Buyer has supplied evidence of having sent the goods back, whichever occurs first.

Unless otherwise required by applicable law or agreed by the Seller, the Buyer bears the direct cost of returning the goods.

4.3. When returning a product, the following conditions must be observed:

4.3.1. the product must not have been handled or used beyond what is necessary to establish its nature, characteristics and functioning;

4.3.2. where reasonably possible, the product should be returned in its original and undamaged packaging;

4.3.3. the Buyer must provide proof of purchase or other information allowing the Seller to identify the relevant order;

4.3.4. products must be returned to the address specified by the Seller.

4.4. gopeshop.com has the right to refuse the return of goods where the right of withdrawal does not apply under applicable law. Where the Buyer has handled the goods beyond what is necessary to establish their nature, characteristics and functioning, the Buyer may be responsible for any resulting reduction in value.

4.5. If the Buyer receives defective, damaged or non-conforming goods, the Buyer's claims will be handled in accordance with applicable consumer protection legislation. Where a defect is attributable to the Seller and cannot be remedied or the product cannot be replaced, the appropriate remedy, including reimbursement where applicable, will be provided in accordance with applicable law.

UNCOLLECTED AND RETURNED SHIPMENTS

4.6. Uncollected shipment

If the Buyer fails to collect or accept the ordered goods within the period specified by the carrier, courier or parcel locker operator and the shipment is returned to the Seller, the Buyer will be informed using the email address and/or telephone number provided when placing the order.

After being informed, the Buyer will have 14 calendar days to notify the Seller whether the Buyer wishes the shipment to be sent again or wishes to cancel the order and receive a refund, where the Buyer is entitled to do so under applicable law.

4.7. Resending an uncollected shipment

If the Buyer wishes an uncollected shipment that has been returned to the Seller to be sent again, the Buyer must pay the additional delivery cost.

Where the Seller has incurred additional return transportation charges as a result of the shipment not being collected or accepted, the Buyer may also be required to cover such reasonable and actually incurred costs.

The shipment will be sent again only after the additional costs specified by the Seller have been paid.

4.8. Refunds for uncollected shipments

If the Buyer does not wish the shipment to be sent again and is entitled to withdraw from the distance contract, any refund will be processed in accordance with applicable law.

Where permitted by applicable law, the Seller may deduct reasonable and actually incurred additional costs directly resulting from the Buyer's failure to collect or accept the shipment.

4.9. No response from the Buyer

If the Seller does not receive a response from the Buyer within 14 calendar days after informing the Buyer about the returned or uncollected shipment, the shipment will not be sent again.

Any further matters relating to the order and amounts paid by the Buyer will be handled in accordance with applicable law.

4.10. Food supplements, cosmetics and other special products

The Seller sells food supplements, cosmetics and other consumer products which may be subject to specific safety, hygiene, storage and quality requirements.

When a shipment is returned or remains uncollected, the Seller has the right to assess:

whether the product packaging has been damaged;

the product's expiry date;

the storage conditions specified by the manufacturer;

whether transportation or storage conditions may have affected the product's quality, safety or suitability for use.

Depending on their nature, condition and applicable safety or hygiene requirements, not all returned products may be suitable for being placed back on sale.

The suitability of such products for resale will be assessed taking into account the characteristics of the product, the manufacturer's requirements and applicable legislation.

4.11. These provisions concerning uncollected and returned shipments do not restrict any mandatory consumer rights granted to the Buyer under applicable national or European Union law.

5. OBLIGATIONS AND RIGHTS OF THE BUYER

5.1. The Buyer undertakes to comply with these Terms and Conditions and with applicable national and European Union legislation.

5.2. The Buyer is responsible for the accuracy and completeness of the information provided when registering or placing an order. gopeshop.com is not responsible for consequences resulting from inaccurate or incorrect information provided by the Buyer.

5.3. The Buyer is responsible for actions performed through the Buyer's account on gopeshop.com, subject to applicable law.

5.4. If the goods received do not correspond to the order or are defective, the Buyer is entitled to the remedies provided by applicable consumer protection legislation. Where the error is attributable to the Seller, the Buyer will not be charged for the costs of correcting the order.

6. OBLIGATIONS AND RIGHTS OF THE SELLER

6.1. gopeshop.com undertakes to dispatch and deliver the products ordered by the Buyer using the delivery method agreed during the ordering process.

6.2. If an order has been incorrectly fulfilled due to the Seller's fault, gopeshop.com will correct the error without additional charge to the Buyer, in accordance with applicable law.

6.3. The Buyer is responsible for familiarising themselves with these Terms and Conditions before completing a purchase. Nothing in these Terms and Conditions limits or excludes any mandatory rights granted to consumers under applicable law.

6.4. Consumer disputes

If a dispute arises between the Buyer and the Seller, the Buyer should first contact the Seller so that the parties can attempt to resolve the matter directly.

If the dispute cannot be resolved directly, the Buyer may use the competent consumer protection authority or an applicable alternative dispute resolution body in the Buyer's country of residence, in accordance with applicable national and European Union legislation.

SELLER INFORMATION

UAB Gopestetika

Company code: 304552180
VAT number: LT100010979514
Address: Vytauto pr. 13 (second floor), Kaunas, LT-44354, Lithuania
Mobile phone: +370 688 49989
Email: eshop@gopestetika.lt